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Cookies Policy

Last updated: 15 June 2026

This Cookies Policy explains how Let's Flip B.V. ("we", "us", or "our") uses cookies and similar tracking technologies on our website www.letsflip.nl and ecommerce platform. This policy is provided in accordance with the EU ePrivacy Directive and the General Data Protection Regulation (GDPR).

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website operators.

Cookies allow us to recognise your device and remember your preferences or past actions on our site. They do not typically contain personally identifiable information, but personal data we hold about you may be linked to the information stored in cookies.

Our platform is intended for users aged 16 and over. We do not knowingly place cookies on the devices of children under 16.

2. Types of Cookies We Use

We use the following four categories of cookies on the Let's Flip platform:

Cookie / ProviderCategoryPurposeDuration
session_idEssentialMaintains your login session and workshop basket.Session
csrf_tokenEssentialProtects against cross-site request forgery attacks.Session
consent_statusEssentialStores your cookie consent choices.1 year
Supabase (sb-*)EssentialManages authenticated user sessions on the platform.Session
MollieEssentialFacilitates secure payment processing. No tracking use.Session
ResendEssentialSupports transactional email delivery (booking confirmations).Session
currency_prefFunctionalRemembers your preferred currency and language.1 year
_ga, _gid (Google Analytics)PerformanceCollects anonymised data on how visitors use our site.2 years / 24h
_hjSession, _hjid (Hotjar)PerformanceRecords anonymised session behaviour (heatmaps, scrolls, clicks).1 year / Session
mp_* (Mixpanel)PerformanceTracks product events and feature usage to improve the platform.1 year
_fbp (Meta Pixel)MarketingTracks conversions from Facebook/Instagram ads and supports retargeting.3 months
_mc_* (Mailchimp)MarketingTracks email campaign engagement and newsletter subscription status.2 years

3. Essential Cookies

Essential cookies are strictly necessary for the Let's Flip website and workshop booking platform to function. They cannot be switched off. They are set only in response to your actions, such as:

  • Logging in to your account
  • Adding workshops to your basket or completing a booking
  • Processing a secure payment via Mollie
  • Receiving booking confirmations via Resend
  • Setting your cookie consent preferences

No consent is required to place these cookies as they are necessary for the service you have requested. They do not store any information used for marketing or advertising purposes.

4. Functional Cookies

Functional cookies enable enhanced features and personalisation, such as remembering your language or currency preference. If you do not allow these cookies, some features may not work correctly. These cookies require your consent under Article 5(3) of the ePrivacy Directive.

5. Performance Cookies

We use performance cookies to understand how visitors interact with Let's Flip and to improve our platform. This includes Google Analytics, Hotjar, and Mixpanel. Data collected includes:

  • Number of visitors and how they navigate our site
  • Which workshops and pages are most popular
  • Effectiveness of our marketing campaigns
  • Heatmaps, scroll depth, and session recordings (Hotjar) to improve usability
  • Product events and feature usage (Mixpanel) to guide platform development

Data collected is anonymised where possible. IP anonymisation is enabled in Google Analytics. Hotjar session recordings do not capture passwords or payment details. Mixpanel data is used solely for internal product analytics and is not shared with third parties for advertising. These cookies require your prior consent.

Opt-out links: Google Analytics, Hotjar, Mixpanel.

6. Marketing Cookies

We use marketing cookies to show you relevant advertisements and to measure the effectiveness of our campaigns. These cookies require your explicit consent under GDPR and share data with third-party platforms:

  • Meta Pixel (_fbp) - tracks whether you visited Let's Flip after seeing one of our Facebook or Instagram ads, and supports ad retargeting.
  • Mailchimp (_mc_*) - tracks email open rates, clicks, and newsletter subscription status to help us improve our email communications.

You can withdraw consent at any time through our cookie banner or preference centre.

7. Your Rights & Consent (GDPR / ePrivacy)

As a resident of the European Economic Area (EEA) or the Netherlands, you have the following rights regarding cookies and the personal data linked to them:

  • Right to be informed - we explain clearly which cookies we use and why
  • Right to consent - we ask for your opt-in consent before placing non-essential cookies
  • Right to withdraw consent - you can change or withdraw your preferences at any time
  • Right of access - you can request information about the personal data we process
  • Right to rectification - you can request correction of inaccurate personal data
  • Right to erasure - you can request deletion of personal data linked to your account
  • Right to object - you can object to processing based on legitimate interest

To exercise any of these rights, contact us at hello@letsflip.nl or refer to our Privacy Policy.

8. How to Manage & Withdraw Consent

You can manage your cookie preferences at any time through:

Cookie Preference Centre

Update your choices at any time using the button below.

Browser settings

  • Google Chrome: Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
  • Apple Safari: Preferences > Privacy > Manage Website Data
  • Microsoft Edge: Settings > Cookies and site permissions

Please note that restricting cookies may affect the functionality of Let's Flip, including your ability to complete a booking or log in to your account.

9. Third-Party Services & Their Policies

The following third-party services place cookies or process data on our behalf. We have data processing agreements in place with each provider in accordance with GDPR Article 28:

ProviderPurposePrivacy policy
Google LLCPerformance analyticspolicies.google.com/privacy
Meta Platforms Ireland Ltd.Advertising & retargetingfacebook.com/policy/cookies
Supabase Inc.User authentication & databasesupabase.com/privacy
Mollie B.V.Payment processingmollie.com/en/privacy
Mailchimp (Intuit Inc.)Email marketingmailchimp.com/legal/privacy
Resend Inc.Transactional email deliveryresend.com/legal/privacy-policy
Hotjar Ltd.Session recordings & heatmapshotjar.com/legal/privacy-policy
Mixpanel Inc.Product analytics & event trackingmixpanel.com/legal/privacy-policy

10. Retention of Cookie Data

Cookie data is retained only for as long as necessary to fulfil the purpose for which it was collected, consistent with our Privacy Policy. Session cookies are deleted when you close your browser. Persistent cookies expire at the durations shown in the table in Section 2. After these periods, data is securely deleted or anonymised.

11. Contact Us

If you have questions about this Cookies Policy or wish to exercise your data rights, please contact us:

Contact Us

CompanyLet's Flip B.V.AddressBredeweg 38-3, 1098BS Amsterdam, NetherlandsEmailhello@letsflip.nlKvK number42030479BTW numberNL869385586B01

12. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in law, technology, or our business practices. We will notify you of significant changes via email or a prominent notice on our platform, consistent with our Privacy Policy. The "Last updated" date at the top of this page will always reflect the most recent version. This version was last updated on 15 June 2026.